Our Quality Policy
International aims to continually improve our product quality and
services. We shall achieve this through:
customer satisfaction by providing efficient customer services
employees' skills and competency
high product quality and operational effectiveness &
to the continual improvement of the company's Quality Policy,
Quality Objectives and the Quality Management Systems".
At CLP, we believe that business success is about understanding and
fulfilling customers' needs.
In the words of our
founder and Chairman, Mr Lim Ching Seng,
"CLP owes its achievement to being able to comprehend and at
the same time, satisfy its customers' needs. As the industry becomes
more conscious of quality, we will strive even harder for better
quality products and services".
In our unrelenting
efforts to ensure client satisfaction, improvement of product quality
is upheld as the utmost priority at CLP. As a testimony of our
commitment to quality, CLP has attained the ISO Quality Management
System certification since 1997.
The ISO quality
management system ensures that our sales representatives share a firm
commitment to understanding customers' needs and achieving customer
At every stage of our
business cycle --- such as receiving and processing of sales orders,
receipt of raw materials, storage, production and delivery ---
stringent quality checks are in place to ensure that the quality of
the products delivered to our customers are of the highest quality.
In this knowledge
economy, our quality assurance extends to staff training too, in
order that they can excel in their tasks.
Indeed, our emphasis
on product quality and staff training has enabled us to meet the
expectations of our clients over the past five decades. Our clients
find the quality of our products to be highly assuring and the fact
that some of them have been with us for decades
underlines the trust they have in us. Hardly surprising then, that
reputable names like Akzo Nobel, Beecham
Pharmaceuticals and Chevron Oronite are
amongst our clientele today.
In a dynamic market
place where change is the norm, it is our policy at CLP to
continually improve our product quality and services. This has been
the cornerstone of our success for the last 55 years and we believe
it will continue to reinforce our position as a trusted business